Quality Audit Process
¨Audit customer product and process quality using ESTG Inc. Quality assessment tools for plant and non-plant operations.
¨All quality audits are audited per the International Automotive Task Force ISO/TS16949 specification for automotive suppliers and other manufacturers that adhere to this standard.
¨For other manufacturers that use other industry standards and specifications, the industry standards must be supplied to ESTG Inc for review prior to the audit.
¨Pre-audit meeting with all stakeholders and process owners is required to understand the customer’s expectations.
¨Obtain quality manuals, procedures and associated quality documents from the company for review prior to the audit.
¨Review the documents and the manufacturing or business processes to identify high level gaps prior to the commencement of the audit.
¨Provide initial recommendation to the stakeholders and process owners to close the high level gaps prior to commencement of the audit.
¨Establish start date and estimated completion date with the stakeholders and process owners.
¨Go to GEMBA “Review Manufacturing, Quality and Business Processes at the Source”.
¨Identify both product and process quality.
¨Propose solutions for resolving the quality issues.
¨Implement the solutions in the manufacturing floor or in the business processes.